The Loss Box is dedicated to protecting your data privacy and safety. Our goal here is for you the consumer to fully understand how we are using your information. This policy explains what data we collect about you, why and how we use it, as well as how we share and manage your information. It also provides your choices and rights regarding this data, so please read it carefully to be fully informed.

WHAT INFORMATION WE COLLECT AND WHY

When you submit information through The Loss Box via our website, thelossbox.com, we will collect the following information. The following information is needed for us to collect payment, fulfill and correspond with you regarding your order. The information we will most commonly collect is listed below:

·       Email address

·       Name

·       Shipping & Billing Address

·       Phone number

·       Payment details

You have the option during checkout to create an account with www.thelossbox.com. If you choose to create an account, we will create a profile containing your order history and stored addresses for easy access. All of your order history is stored within our system, so creating an account simply provides you with access to that information.

When you sign up for our email newsletter, we will ask for your email address. Additionally, you have the option to share the following information with us, which we use to personalize the marketing messages you receive from us.

·       Name

·       Email

You can choose to stop receiving emails from The Loss Box at any time, by clicking “unsubscribe” at the bottom of any The Loss Box marketing email.

When you contact our Customer Care team via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance. We may also ask for your feedback in shopping or communicating with us to improve our services.

When you visit thelossbox.com, the following technical information will be collected, in order to protect your data and our website. We also use this information to improve our shopping experience, products, and services provided.

·       IP address

·       Your browser type

·       Your operation system

·       Your browse behavior on our website, such as product pages visited

·       Shopping behavior on our website, utilized for delivery of re-marketing and promotional offers

We also use ‘cookies’ to collect data on pages you view on our site, as well as to power the delivery of re-marketing and promotional offers. 

ADS ON OTHER SITES

If you choose to give other sites your data (such as Google or Facebook) their rules apply to that data, not ours. We do purchase ads on these sites, so if you have provided them with your data, then you will likely see our ads on these sites. If you do not wish to see these ads, you will have to contact the other sites directly.

WHAT DO WE DO WITH YOUR INFORMATION? 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

Email marketing (if applicable): With your permission, we may send you emails about new products and other updates.

We may share your data within the Simone LeBlanc company. We may also share it with others who help us serve you. Because we work with Shopify, we will share your data with Shopify and some supporting companies to help us process data, host our digital channels, process payments, send communications, fulfill orders, or provide us or you with services while shopping with us. These companies are required by law to protect your data and cannot use your data with the exception of helping us provide you with products and services or as allowed by the privacy law and our contracts.

Shopify Inc. uses a combination of data centers and cloud service providers to store your personal data in the United States and Canada. When personal data is transferred to the United States, it is either done so through the EU-U.S. and Swiss-U.S. Privacy Shield, for Shopify’s own storage, or through contractual data protection addenda (DPAs) with third-party service providers. The EU-U.S. and Swiss-U.S. Privacy Shields are also considered adequate under the GDPR. Shopify’s Privacy Shield certification statement can be found on PrivacyShield.gov.

HOW WE GET YOUR CONSENT 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

We reserve the right to modify this privacy policy at any time, so please review it frequently. We will post any change to this page. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. The last update to this policy was July 5, 2018. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION 

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our team at hello@thelossbox.com